How CoolCare’s software streamlines care home management
Running a care home comes with a unique set of challenges – from balancing staff rotas and managing rising agency costs to ensuring seamless communication and staying on top of a mountain of paperwork. For care groups like Doveleigh Care Ltd, the solution has been to embrace technology.
By integrating our care home administration software, they’ve significantly transformed their operations – and the results speak for themselves.
A smooth transition with tangible results
Known for its ‘Outstanding’ level of resident care in East Devon, Doveleigh Care Ltd turned to us to modernise outdated systems and simplify day-to-day management. Despite initial reservations, General Manager Amy Burt described the onboarding as “seamless,” with “fantastic training” that met the needs of all staff, regardless of IT confidence.
“It was paced to accommodate staff with varying IT literacy, and the system was easy to implement,” said Amy.
Now, routine admin tasks like updating rotas – once a drawn-out process – are completed in minutes. “Before CoolCare, making changes to the rota was a hassle,” Amy explained. “Now, updates happen instantly and are shared across the team straight away. It means less time on admin and more time focused on care.”
Better communication, stronger teams
Our built-in communication tools quickly became a favourite among managers at Doveleigh Care Ltd, which operates four residential care homes in East Devon. The system allows for instant shift messaging and makes covering sickness or holiday absences easier. “We can now communicate with staff at any time,” said Amy. “The system ensures every shift is covered swiftly, reducing miscommunication and improving team cohesion.”
Admin efficiency that supports care
One of the biggest benefits has been the reduction in admin workload. From tracking absences and holidays to compiling compliance reports, our automation has freed up valuable hours for staff at the care group – time that can now be redirected towards delivering high-quality care.
“The time saved for managers has been huge,” Amy added. “Plus, we’ve massively reduced paper use, which supports our sustainability goals.”
Software that delivers more than just time-saving
The impact of our software goes far beyond operational efficiency. It empowers care homes to become more responsive, better coordinated and ultimately, more caring. With improved systems for rota planning, communication and compliance, the entire business benefits – not to mention the residents.
Looking to reduce agency reliance, cut costs and make your care operations run more smoothly? Reach out today by emailing info@coolcare.co.uk or calling 01133 853 853 and discover how our software can transform your care home management.
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