Introducing Connected Reception: Transforming the Care Home Experience

In today’s fast-paced care industry, delivering exceptional service requires more than just dedication — it calls for innovation. CoolCare are thrilled to unveil Connected Reception, a cutting-edge collection of solutions designed to modernise and streamline the front-of-house experience in care homes.

By combining advanced technology with seamless integration, Connected Reception is set to revolutionise how care homes manage their reception areas. With visitor satisfaction, operational efficiency, and regulatory compliance at its heart, this new system enhances the experience for residents, visitors, and staff alike.

Here’s how Connected Reception is reshaping care home management:

Biometric Face Clock-In 

Say goodbye to manual timesheets and misplaced fobs. The biometric face clock-in feature allows staff to clock in and out using facial recognition technology.

This innovative system ensures:

• Accurate timekeeping, reducing payroll errors.
• Streamlined processes, making it faster and easier for staff to record their attendance.
• Optimised workforce management through seamless integration with CoolCare’s staff management tools.

This technology not only saves time but also ensures precise attendance tracking, helping care homes maintain the highest levels of efficiency.

Virtual Noticeboard

Communication just got a digital upgrade. The virtual noticeboard displays key information on any HDMI-enabled screen, including:

• Daily menus.
• Staff rosters.
• Upcoming events.
• Resident and staff birthdays.

By providing dynamic and engaging content, the virtual noticeboard creates a welcoming atmosphere while keeping everyone informed.

Digital Visitor Book

Enhancing visitor management is at the core of Connected Reception. With digital visitor book, care homes can:

• Streamline the registration process for visitors.
• Log visitor data instantly, enabling easy access to records and reviews.
• Demonstrate accountability and compliance with the latest Care Quality Commission (CQC) standards.

This system integrates with Person Centred Software (PCS) to automatically update care logs in real-time after visits.

For care homes with Autumna Premium accounts, the system can also display live ratings in reception areas and online, boosting digital presence and reputation.

Why Connected Reception Matters

The Connected Reception isn’t just about technology — it’s about improving lives. By automating routine tasks and creating a more welcoming environment, this system allows care providers to focus on what matters most: delivering outstanding care.

What Our Experts Say

Iain Corrigan, CoolCare’s Commercial Director, shared his excitement: “First impressions count, and Connected Reception makes the whole process – for visitors, care recipients and staff – much smoother and more efficient. Developing Connected Reception reflects our ongoing commitment to providing innovative and easy-to-use solutions for care homes.

“We’re all about making it easier for care providers, so we’re continuously looking to help care homes operate more efficiently while meeting the highest standards of care.”

Ready to Upgrade Your Reception?

At CoolCare, they believe the future of care home administration lies in smart, integrated technology. With Connected Reception, you can create a compliant, welcoming, and efficient environment for everyone who walks through your doors.

Stay ahead of the curve, and contact CoolCare today to learn how Connected Reception can benefit your care home. Alternatively, visit our website and explore more blogs available.