Ofgem Security Deposits Best Practice Guide

Best Practice Guide – Non-Domestic Security Deposits

Security deposits are one way in which suppliers manage their risk exposure when they determine a non-domestic consumer carries some credit risk. The use of security deposits can be a useful way to ensure a consumer is still able to receive an offer for supply. We are publishing this Best Practice document to guide suppliers and consumers on the practices we wish to see followed.

Publication of this guide was agreed as part of our voluntary actions discussion with suppliers and non-domestic stakeholders. Non-domestic consumer groups requested more transparency, consistency and fairness around security deposits.